Specialised in designing and delivering solutions that drive business growth and operational excellence. I help organisations leverage technology to create seamless, engaging, and high-impact digital experiences.
I'm passionate about engineering excellence in Customer Experience and Employee Service solutions. With extensive experience in designing and delivering solutions that drive business growth and operational excellence, I specialize in helping organizations transform their digital landscape.
My expertise lies in leveraging technology to create seamless, engaging, and high-impact digital experiences. I work closely with organizations to understand their unique challenges and develop tailored solutions that not only meet their immediate needs but also position them for long-term success.
Whether it's optimizing customer journeys, enhancing employee experiences, or implementing cutting-edge technology solutions, I'm committed to delivering results that make a meaningful difference to both businesses and the people they serve.
18+ Years
Customer Experience
Translating complex technology into business value-driven solutions.
Aligning solutions with customer needs through consultative sales approaches.
Collaborating closely with sales teams to drive pipeline growth and deal success.
Leading engaging sessions to uncover business challenges and opportunities.
Delivering impactful presentations, demos, RFP/RFX responses, proposals, and ROI analyses.
Guiding customers on long-term technology adoption and transformation.
Providing valuable insights to product teams to enhance offerings.
Coaching GTM and presales teams to strengthen solution expertise.
Applying modern methodologies and best practices to solve customer challenges.
Creating clear, concise documentation for internal and external stakeholders.
Zendesk
Leading solution consulting for enterprise & commercial clients across ANZ, driving customer experience transformation through strategic discovery, tailored CX solutions, and presales innovation—contributing to a multi-million-dollar pipeline and business impact.
Avaya
Enabled corporate and enterprise clients to adopt smart CX, customer engagement, and contact centre solutions—bridging business goals with tailored technology through strategic solution design, customer engagement, and cross-functional collaboration.
Avaya
Specialized in Avaya Private Cloud Services, leading identification and development of complex cloud and managed services solutions. Evaluated product architecture for managed services fit and provided strategic technical guidance for large-scale opportunities.
Avaya
Provided high-quality technical consultancy in Unified Communications, Contact Center, and Networking solutions across Middle East and Africa. Managed escalations, quality assurance, and advanced implementations while leading teams of up to 4 engineers per project across banking, healthcare, government, and retail sectors.
"Abdullah Ali I think I speak on behalf of everybody when I say your support over the last couple of months with Tymeshift has been phenomenal. You are our go to person for SME and are so confident when speaking with customers and prospects about the value prop. On top of that, with Mitch being away for 3 weeks, your support on Superloop and Megaport has been nothing short of remarkable - Jumping on technical calls with no notice, solutioning with the customer on a guided trial, liaising with our product team to overcome a product limitation, and collaborating with pro serve to help with scoping following your up front demos. Thank you for all you do in support of our customers and future customers 🙏"
Senior Manager, Commercial Sales (ANZ)
Zendesk
"Feedback like this is what brings us together as a team and proof that building relationships with a customer takes effort from everyone (sales, pre sales, success, services). Awesome work ... Abdullah on Freedom Furniture: 'Just wanted to say THANK YOU for all of yours and your team's support. Your team has been exceptionally easy to deal with, deliver results and drive the progress of our journey with Zendesk. I appreciate it and am very grateful for all your help and support.'"
Senior Manager, Enterprise Sales (ANZ)
Zendesk
"Well done to Abdullah Ali for SafetyCulture show today. This is a software company and the feedback from the COO is that he wants our demo structure to be how they demo their software! 'The COO and the team loved that we embedded the widget in the SafetyCulture platform, loved that we used relevant issues and job titles that they would recognise, they noticed all the small details and were impressed. They want the slides as a gold standard to teach their team!'"
VP of Solution Engineering ANZ
Zendesk
Ready to discuss your next project or need my resume? I'd love to hear from you.