Fast pace innovation with Zendesk

Zendesk | Sydney, Australia | Since February 2022

Served as a technical and domain expert, driving product sales through impactful customer engagements. (specialised in CCaaS, WEM and AI solutions)
Led discovery workshops, identifying customer challenges and delivering tailored demonstrations to showcase solution fit.
Contributed to team excellence by sharing best practices and reusable assets, improving overall efficiency.
Maintained deep expertise in competitive analysis and market differentiation, positioning Zendesk effectively in a competitive CX and customer service landscape.
Supported marketing initiatives, including executive briefings, conferences, user groups, and trade shows to enhance brand awareness and customer engagement.

Engaged with customers to understand pain points, aligning Zendesk solutions with their business objectives.
Designed and delivered tailored product demonstrations, effectively communicating business value.
Provided technical guidance to sales teams, helping drive deal success.
Continuously researched industry trends and competitors, ensuring strong market positioning.
Collaborated cross-functionally to support go-to-market strategies and sales enablement.