Chasing the Horizon: A Leap from Jordan to China

Landing in North-East China was more than just a career move; it was an immersion into a new world. In this role, I provided high-quality, prompt support to Avaya’s global customers and business partners across North America and APAC, helping drive higher Customer Satisfaction (C-SAT) scores—a key success metric for Avaya’s client services. The experience was more than technical; it was cultural. Supporting diverse customers exposed me to new ways of thinking, problem-solving, and collaborating, shaping me into a truly global professional.

Taking this leap wasn’t just about mastering technology—it was about embracing change, proving that the best way to grow is to step outside your comfort zone and dive into the unknown.